The next conversation

Questions first.
Drop-off follows.

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Bob’s Automotive on Ridge Road: white siding, three service bays, flowerpots and office door 4215. — Bob’s Automotive · 4215 Ridge Road, Cleveland

Before you agree to work

Keep the questions.
Make the call.

Choose what you want to discuss. These prompts help with a conversation; they do not diagnose your car or calculate an estimate.

Your estimate questionsWhat are my options?

Ask Bob to explain the available options and his recommendation. Shelly H.’s account on the shop’s website describes that conversation and leaving the decision to the customer.

Does this work qualify for coverage?

NAPA coverage applies to qualifying repairs and services. Ask which parts and labor qualify, the time/mileage boundary, and the terms for this work.

What should we discuss before I agree?

Ask what the estimate includes and which work is being recommended. No price, diagnosis or appointment is established by this page.

Your optional call note

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Call Bob about an estimate Read the repair scope with these questions

Start with the shop

Make the call.

Describe what you have noticed, ask about your options and discuss when to bring the vehicle.

Call before you come

A paper description

Bring the PDF.

Open the shop’s drivability PDF, print it, fill it in and bring it. Opening or printing it does not reserve a visit.

Open drop-off form (PDF)

If it does not display in your browser, use a PDF reader or call the shop.

The actual destination

Door 4215.

4215 Ridge Rd #1775, Cleveland, OH 44144. Use the front lot; the office is to the right of the glass bay.

Monday–Friday, 8 AM–6 PM. Closed Saturday and Sunday.

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